1. Service and eligibility
PropPhase provides support for two-step prop firm evaluations. Managed execution is considered only when the specific evaluation program expressly permits a third party to access and trade the account. The written quote identifies the evaluation, package, and services covered. The prop firm controls its evaluation rules, verification, funding decisions, and payouts.
2. Your evaluation and responsibilities
Buy the evaluation directly from the prop firm in your own name. Provide accurate details about the firm, program, account size, and current phase. Before managed work begins, the evaluation must be active and eligible under the firm’s rules. Tell PropPhase about any account restrictions, prior breaches, or changes that could affect the agreed work.
3. Account access and progress
During an active managed evaluation, monitor progress through the prop firm’s dashboard. Stay signed out of the evaluation’s trading account on MT4 and MT5, including desktop, mobile, and web terminals, and avoid placing or modifying trades while the account is being managed. Additional logins may create conflicting IP or device activity and trigger a review. If the firm finds a rule breach, it may suspend or close the account.
The firm’s rules govern account access. Follow the agreed onboarding instructions for permitted programs and keep login details out of the public inquiry form. If a rule changes or account access is questioned, contact PropPhase before further trading takes place.
4. Fees and payment milestones
PropPhase service fees are in USD. The prop firm charges its evaluation fee separately. With Professional, the first payment is due before Phase 1 starts and the second becomes due when Phase 2 begins. If Phase 1 ends without progressing to Phase 2, the second payment is not due. Elite has one upfront service payment for both phases. See the Payment and Retry Terms for the amount due at each milestone.
5. Reimbursement and retry
If an Elite evaluation fails, the package includes reimbursement of the original prop firm challenge fee and one free re-entry. The PropPhase service fee is separate from that reimbursement. Keep the original receipt and the evaluation result so the fee and outcome can be verified. Use the contact channel in your written quote to request the benefit and arrange the retry. Professional does not include the Elite reimbursement or re-entry benefit.
6. Trading risk and estimated timing
Trading involves risk, including in simulated evaluations. An evaluation can fail. PropPhase does not guarantee passing either phase, funding, profits, or payouts. The estimated completion ranges are 5–8 days for Professional and 3–5 days for Elite. Market conditions, minimum trading days, and changes to program rules can extend those estimates.
7. Limits of responsibility and complaints
To the extent permitted by applicable law, PropPhase does not accept liability for losses caused solely by ordinary market movements or a failure to meet the evaluation’s trading objectives. PropPhase remains responsible for its written commitments, including any applicable Elite benefit. Customers retain all rights and remedies protected by applicable law.
For a question or complaint, contact PropPhase through the channel used to arrange the service and include your quote and the relevant evaluation details.
8. Updates to these terms
PropPhase may update these terms for future orders. Keep a copy of the quote and the terms provided when your order is agreed.